Field Service & Facility Management
While margins are getting tighter new disruptive players are slowly emerging and bringing new value-centric thinking to challenge the old players. Industry veterans are often struggling with the unrealized potential of data-driven optimization of planning & scheduling and the lack of trust between customer and service provider – not helped by the poor quality of data and archaic business models.
For some the answer is streamlining old disconnected processes with a new ERP-system, and for others it’s service design. The boldest might even overhaul their entire operating and management model.